Pottery Barn Reviews
(Rated by 1252 users)
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Are you looking for ways to save money when shopping at Pottery Barn. Our Pottery Barn coupon codes can help you do just that! Over 1252 customers have already used our coupons to save an average of $62 with Pottery Barn discount codes. There are currently 23 coupons available, so now is the perfect time to join in on the savings.
Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.6
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.6
- Price & Quality5.0
- Customer Service4.8
- Shipping & Delivery4.3
Recent Customer Reviews (14)
Kristina Miller
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John Newton
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Kristin Kuester
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William Brown
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André Cavalcanti
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Markus Mayer
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Mark Breaux
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Louise Foster
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Latonya Moore
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Denise LeBatelier
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Pottery Barn Pricing
Gifts by Price $30 & Under
up to $30
Gifts by Price $50 & Under
up to $50
Gifts by Price $100 & Under
up to $100
Promotional Financing
$750 or more
Payment Methods
Accepted Payment Options:
Prices for items on Potterybarn.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Pottery Barn credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Pottery Barn Pros & Cons
Pros
1
Product Quality: Pottery Barn is known for offering high-quality furniture and home decor items, including a variety of fabrics and leather options.
2
Website Design: The website is well-organized, with a functional menu system and nice large images to help browse products.
3
Fabric Selection: They provide a diverse selection of fabrics, many of which are GREENGuard Gold certified and considered commercial grade.
CONS
1
Customer Service: Most customers are dissatisfied with the customer service, citing issues with unresponsive and poor service.
2
Delivery Issues: There are frequent complaints about delivery problems, including lost or cancelled orders, incorrect items, and long lead times.
3
Price Level: Consumers find the prices to be high, which is a significant drawback for many.
4
Return and Refund Policy: The refund process is often described as difficult and frustrating, with some customers experiencing issues with returns and cancellations.
Pottery Barn Features and Benefits
Features
Return Window
Most items can be returned within 30 days of receiving the order. Quick Ship upholstery items must be returned within 7 days.
Holiday Return Extension
Items purchased between October 15 and December 26 can be returned until January 31 of the following year.
Shipping Coverage
Items are shipped to the 48 contiguous states, Alaska, Hawaii, and US Territories, with international shipping available to over 90 countries.
Return Methods
Non-furniture items can be returned by shipping via UPS (return label generated online) or in-store with a receipt. Furniture requires contacting customer service to arrange return; return shipping fees usually apply unless defective or damaged.
Refunds
Returns with the original receipt receive a refund to the original payment method. Returns with a gift receipt are refunded as merchandise credit. Refunds usually process within 7 to 10 business days after the return is received.
Gifts by Price
Items priced at $30 & Under, $50 & Under, and $100 & Under.
Home Decor Sale
Special prices on furniture, tableware, rugs, accessories, and more.
Open Box Deals
Discounted prices on previously opened items with 5–11 day delivery.
Product Quality
Pottery Barn is known for offering high-quality furniture and home decor items, including a variety of fabrics and leather options.
Website Design
The website is well-organized, with a functional menu system and nice large images to help browse products.
Fabric Selection
They provide a diverse selection of fabrics, many of which are GREENGuard Gold certified and considered commercial grade.
The Key Rewards Program
This program allows customers to earn rewards across seven brands. Members can join for free and earn 2% back in Silver rewards on qualified purchases. Cardmembers earn 5% back in Gold rewards on qualified purchases with their Key Rewards Card.
Exclusive Benefits
Members enjoy exclusive benefits such as member-only offers, early access to sales and products, new collection first look, free design services with Design Crew, free standard shipping at Williams Sonoma, and 12-month, equal-pay promotional financing on purchases of $750 or more.
Pottery Barn Credit Card
New cardmembers earn 10% back in rewards for net eligible purchases made at Pottery Barn and associated brands during the first 30 days from account opening, and 5% thereafter.
Visa Cardmembers
They earn 4% back in rewards on net eligible purchases made at grocery stores, food delivery services, and restaurants, excluding fast food.